At Pappu Dhaba Sweets, we take great care in preparing, packing and delivering our sweets. Since our products are food items and many of them are perishable, we follow a specific refund and returns policy to ensure food quality, hygiene and customer satisfaction.
Due to the nature of our food products, returns or exchanges are generally not accepted once an order has been delivered. However, if you receive a wrong, damaged or defective product, please contact us as soon as possible so that we can review the issue and assist you.
As our products are food and perishable items, we generally do not accept returns or exchanges after delivery.
If there is a genuine issue with your order, such as receiving the wrong product or receiving a product damaged during transportation, please contact us promptly.
If your order arrives damaged, tampered with, or contains an incorrect product, please inform us as soon as possible.
To help us resolve the issue quickly, you may be asked to provide your order number along with photographs or videos of the product and packaging.
Food products can be time-sensitive. Therefore, customers should inspect their order immediately after delivery.
Any issue regarding damage, wrong item or quality should be reported promptly after receiving the order.
Refunds or returns may not be available in situations such as:
Cancellation requests may be considered only before the order has been dispatched or prepared for delivery.
Once an order has been prepared, packed or dispatched, cancellation may not be possible.
If a refund is approved for an eligible order, the refund will normally be processed through the original payment method used for the transaction.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.
A refund or suitable resolution may be considered in genuine cases such as:
If you believe there is an issue with your order, please contact Pappu Dhaba Sweets with the following information:
Provide your order number for quick reference.
Share the mobile number used while placing the order.
Where applicable, provide clear photos or videos showing the issue with the product or packaging.
Briefly explain the problem with your order.
Our sweets are prepared and packed with care. Customers are requested to follow the storage instructions provided with the product. Once delivered, proper storage and handling of food products is the customer's responsibility.
We are happy to review genuine order-related issues and help you with the best possible resolution.
